Data deletion instructions
This page explains what Leapr receives when a business connects Facebook, Instagram or WhatsApp to the Leapr CRM, and how to have that data deleted. Leapr is run by Leapr Limited, trading as Leapr, a company registered in England and Wales, company number 17512642.
What we receive and why
Businesses that use the Leapr CRM can connect their Facebook Page, Instagram account and WhatsApp Business account through our Meta app, called Leapr. Messages sent to the business on those channels then arrive in its CRM Inbox, and the business can reply from there. When a business connects an account, we receive:
- The identifiers and names of the connected Facebook Page, Instagram account and WhatsApp Business account.
- The access tokens Meta gives us, which let the CRM receive and send messages for that business.
- The messages people send to the business on those channels, and the replies the business sends from the CRM.
- The contact details that come with those messages, such as the sender’s name, their account identifier on that channel and, on WhatsApp, their phone number.
We use this data only to show these conversations in the business’s CRM and to send its replies. We process it for the business that connected the account, as its processor, under our terms with that business. We never sell it, and we don’t use it for advertising.
If your business connected an account
To remove Leapr and have the data deleted, follow these three steps.
- Disconnect it in Leapr. In Leapr, open Settings and choose Disconnect on the Messenger, Instagram or WhatsApp card. This deletes the key that gave Leapr access.
- Remove Leapr in Facebook. On Facebook, open Settings & privacy, then Settings, then Business integrations. Select Leapr and choose Remove. This takes away the permissions you gave Leapr, so we can no longer receive or send messages for you.
- Ask us to delete the data. Email hello@leapr.co.uk from the email address on your Leapr account, and tell us which Page or account you connected. We confirm that we have your request, then delete the access tokens, the account details, and the messages and contact details that came through it, within 30 days. We email you when it is done. Copies in our backups are gone within a further 14 days.
If you would like a copy of these conversations first, ask for one in the same email. Deleting data from Leapr doesn’t delete the messages Meta keeps in Facebook, Instagram or WhatsApp. Your full rights are in our privacy notice.
If you messaged a business that uses Leapr
If you sent a message on Facebook, Instagram or WhatsApp to a business that uses the Leapr CRM, that business decides how your details are used. We handle them only for that business, as its processor.
To have your messages and details deleted, please contact that business. You can also email us at hello@leapr.co.uk with the name of the business and how you contacted it. We will pass your request on to it, and delete the data on its instructions.